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Hello everyone. I thought I would review our in-store return/exchange policy and clarify a couple of questions that we have received in regards to exchanges and returns.
Remember that we accept items purchased in store that are in original condition within 30 days of the purchase that have NOT been washed, embroidered, or altered. Also, all sales on clearance merchandise and stethoscopes are final. Shoes can be returned within 7 days as long as they do not show any signs of wear, so please be sure to try them on a carpeted surface.
Original condition means tags still on, never worn to work, and we are able to place it back on the racks for resale.
We cannot take it back if the above does not hold true.
If the tags are still on and you never wore it, this also includes:
Your pet did not use it as a bed.
There are no stains or cigarette smells.
Look at it and ask yourself if you would want to purchase something off the rack with any of the above items?
The reason we are so strict about this policy is due to the potential cross contamination from many work environments or allergies to pets. If worn items were returned to our store, this could potentially infect other shoppers trying on, other customers purchasing the product, and our employees handling the product. If there are pet hairs, stains, or cigarette smells that need washed out – this qualifies as having been washed. We will not be able to rehang them for resale. Just wash them and either use them for you or give to a friend/relative.
We really strive to give a level of customer service in the store to help find the right style and fit for you. Please utilize our knowledgeable sales team and try-on items in our dressing rooms before purchasing to minimize returns.
If you are outside the 30 days (7 days for shoes) and all the above hold true, then exchanges are the only option. If you cannot stay to try on the new item, then we will issue a Studio Scrubs gift card in the amount of the return so you may return when you have more time to shop. Special orders are handled the same way.